Here you can search for the questions you need.

FAQ’S

Here you can find frequently asked questions, if you do not find your question, you can contact our customer service team to provide you with the answer you need.

How can I place an order?

To place an order, simply browse our collection on our website and add your desired items to your cart. Follow the checkout process and provide the necessary shipping and payment information. Once your order is confirmed, you will receive an email notification.

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options such as PayPal for your convenience.

What is your return/exchange policy?

We want you to be completely satisfied with your purchase. If you are not satisfied or need to exchange a product, please refer to our Return Policy on our website for detailed instructions. We offer a hassle-free return and exchange process within a specified time frame.

How long does shipping take?

Shipping times may vary depending on your location and the selected shipping method. We strive to process and ship orders promptly. You can find estimated delivery times during the checkout process or refer to our Shipping Policy for more information.

Can I track my order?

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

How can I contact customer support?
For any questions or assistance, you can reach our customer support team through email at info@privatoshoe.com or by calling our customer service hotline at +971 50 166 6174 We are here to help and will respond to your inquiries as soon as possible.
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